A key factor that differentiates Proactive from other companies is our post sales/implementation support.We have certified and trained professionals for providing online/offline 24X7 support. We have best in class Ticketing system that can automatically generate a ticket and assign an available engineer to it with just a single email to our support.We follow ITIL best practices. Proactive is a customer driven company and it is highly important for us to have 100% satisfied customers.
At Proactive Data Systems, we understand your critical business requirements and provide you best of the world service experience. We perform remote diagnostics of your infrastructure and escalate your issue to the right support group within the technology manufacturer if repair or replacement is necessary.
Today majority of the IT problems can be resolved using remote support, this not only helps to reduce the downtime but also helps in quick resolution of the issue. No matter if it’s a minor or major issue, we will make sure it’s fixed and you can carry on smooth working.
Whether it’s routers, switches, servers, audio-visual, video conferencing solutions, firewalls or wireless controllers, we have the expertise to deal with each one of them.
Get in touch with our seasoned engineers today at [email protected] and you can receive advice on the widest range of issues with your IT investment, whether it’s a Cisco equipment, Dell EMC, Juniper, Plantronics, NetApp or any other OEM.
We are known as one of the best IT service provider when it comes to Cisco services. Our many years of experience in providing Cisco support services equips us to pinpoint faults with your Cisco network infrastructure and make any adjustments that may be required on an ad hoc basis.
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