A contact center is a central point that operates all customer interactions across various channels. We work towards building a contact center solution that offers efficient and effective sales assistance and technical customer support

Cloud Contact Center

The cloud contact center is a state-of-the-art omnichannel solution focused on advancing business operations, empowering contact center employees, and enhancing customer experience and support

• Webex Contact Center
   

On-Premises Contact Center

The on-premises contact center is a traditional model that hosts and manages the contact center infrastructure— including hardware and software, within its own physical facilities or data centers. We at Proactive help you establish a contact center that enables seamless customer interactions

• Cisco Unified Contact Center Express  

• Partner Hosted Contact Center 

Unified communications (UC) refers to multiple enterprise communication tools integration for a better collaboration experience. It includes video conferencing, voice calling, content sharing, and many other mediums. We guarantee the best unified communications solution that streamlines your interface and productivity

• Hybrid Workplace 

• Cloud Calling  

• On-Premises Call Control  

• Unified Communications Application 

Endpoint devices include all the connected electronic and physical devices used for communicating with a computer network. Our team of experts help you use the endpoint for accessing high-value assets on your organisational network as an entry and exit point

• Desk Series  

• Board Series  

• Room Kit Series  

• Room Panorama Series

In today’s fast-paced workplace, remote and hybrid models have become a way of life. Hence, a comfortable workspace that enhances employee productivity is crucial. Desk and remote work accessories play a significant role in doing so. Our professionals at Proactive first understand your working style and then recommend the best remote workspace accessories solution according to your needs

• Desk Cameras  

• Headsets  

• IP Phones  

• Wireless Phones  

• Analog Telephone Adapters

A cloud application, or cloud app, is a software program where local and cloud-based components work in unison. This cloud model gets the processing logic from remote servers acquired using a web browser through continual internet connectivity. We provide a seamless transition experience to cloud applications with the best market solutions

• Webex Experience Management  

• Webex Contact Center AI  

• Webex Workforce Optimization

Audio-visual technology can help your team collaborate and communicate better when executed carefully. Be it a boardroom or a regular huddle session, room automation and control ensure enhanced connection flexibility. We provide you with solutions that provide you with such audio and video technologies at your fingertips

• Room Automation 

• Room Scheduler 

• Digital Signage 

• Townhall Solutions 

• Room Buildout 

• Meeting Studio 

Smart & Secure Digital Workspace:

A digital workplace requires implementation of smart strategies to give employees the connectivity tools that they require. These tools help collaborate and perform job responsibilities efficiently. We have narrowed down the top advantages of a digital workplace: 
 

• Encourages Trust & Transparency: Building a transparent work environment that lets your employees easily track the task or project status. This reduces the need for regular follow-ups and email dependencies among employees. Such a culture helps the employees to concentrate better on the shared project and business goals 
   
• Enhances Customer Experience: Customer for any industry remains a top priority. Hence, an efficient, engaging, and productive team ensures that customers get the best of talent and technological support. This results to increased customer satisfaction and increased repeat orders or renewals 
   
• Creates a Collaborative Culture: You can create a collaborative organisational culture by providing all the tools that enhance team communication and coordination. Tools that have reliable and advanced communication minimise meetings and instead help your staff focus on innovation and ideation
   

  Additional Time for Fresh Ideas: A digital workplace can make the work life of your employees easier by automating repetitive tasks using proper technological tools. Such changes promote productivity. The time saved from such activities is further available for problem-solving and innovative ideas