Where Every Client Is Also an Auditor.
IN BRIEF.
Hot-desk infrastructure at seven-second sign-in with federated identity (Okta, Microsoft Entra, Ping). Contact-center architectures scaling from fifty seats to fifty thousand-plus, on Cisco Webex. Multi-client network segmentation and Chinese-wall isolation aligned to ISO 27001:2022 and SOC 2 Type II. Rapid-ramp architecture that onboards cohorts of five hundred in a weekend and de-provisions on Day 0 when a contract ends. Client-audit-ready compliance across SOC 2, ISO 27001/27701, HIPAA, PCI-DSS v4.0, GDPR, DPDP Act 2023, and CERT-In. 24/7 NOC and SOC coverage across every client time zone.
CIOs, CTOs, and Heads of IT Infrastructure at IT services majors, mid-tier IT services firms, global BPO captives, domestic contact-center operators, and ITES back-office providers operating from India.
Proactive Data Systems is a Cisco Preferred Partner across five portfolios and Cisco Advanced Customer Experience Specialised.
You Don't Need Us to Explain a Client Audit to You.
What You Already Know
You already know your infrastructure is the product. That your client's Vendor Risk Assessment questionnaire is not a form but a forty-column spreadsheet with an appendix that references your last three SOC 2 reports. That every one of your forty-seven active clients has different audit expectations, and three of them insist on their own annual on-site inspection.
You know that your workforce planning has moved from monthly to weekly. That you may onboard five hundred people this weekend and off-board two hundred next quarter when a contract ends. That every one of them needs a laptop that boots to their client's baseline in fifteen minutes, a badge that lets them into the right floor and no others, and a network segment that doesn't let them see the other client's traffic even by accident.
You know that your contact center is not a call center. That it's an SLA-driven revenue engine with quality monitoring, workforce management, and AHT reporting that has to run twenty-four hours across three shifts. That downtime for a BPO isn't measured in tickets but in dollars per second missed against your client's operational SLA.
What You Need
You need a partner who has designed hot-desk floors for four thousand seats and contact-center architectures for twelve thousand. Who understands Cisco Webex Contact Center and Genesys Cloud CX and Amazon Connect and can tell you which fits which client engagement. Who has passed client audits for BFSI, healthcare, and payments customers on behalf of Indian IT services firms.
That's the infrastructure Proactive Data Systems has been building for India's IT services and BPO sector for thirty-four years.
The Infrastructure. Built for the Sector Whose Infrastructure Is the Product.
Proactive delivers seven specific capabilities for IT/ITES infrastructure.
Hot-Desk Infrastructure at Seven-Second Sign-In. Federated identity, roaming profiles, badge-to-network authentication. Any employee, any desk, any floor, any time.
Contact-Center Architectures at Scale. Cisco Webex Contact Center, Genesys Cloud CX, or Amazon Connect deployments from fifty to fifty thousand seats, integrated with workforce management (NICE, Verint) and quality monitoring (Calabrio, Cisco WxCC Analytics).
Multi-Client Network Segmentation. Chinese-wall isolation between client engagements, aligned to ISO 27001 and each client's SoW-specific requirements. VRF-based logical separation on shared infrastructure.
SSO Everywhere. Federated identity (Okta, Microsoft Entra, Ping Identity) that spans corporate identity plus per-client identity federation without exposing one client to another. Privileged access controls (CyberArk, BeyondTrust) for engineers working inside client environments.
Rapid-Ramp Architecture. Onboarding capacity for cohorts of five hundred in a weekend. Off-boarding capacity that de-provisions everything on Day 0 when a contract ends. No orphaned identities.
Client-Audit-Ready Compliance. SOC 2 Type II, ISO 27001:2022, ISO 27701, HIPAA, PCI-DSS v4.0, and GDPR evidence packs maintained per client engagement, refreshed quarterly.
24/7 Managed Operations. NOC and SOC coverage that overlaps every client time zone (US, EU, APAC). Named CSMs per major engagement.
Every Architecture, Tuned for the Sector.
Each of Proactive's six architectures is delivered with IT/ITES-specific patterns.
Cisco Catalyst or Meraki for campus networking at IT services scale. Wi-Fi 6E and Wi-Fi 7 for high-density hot-desk floors. VRF-based segmentation for client isolation. SD-WAN back to client hubs where the SoW requires it.
For IT services firms running local hosted environments for client workloads (typically development, testing, or India-restricted data), Proactive designs multi-tenant Cisco UCS or Nutanix. Hybrid architectures across AWS, Azure, and GCP India regions where the client contract mandates specific hyperscaler geography.
Zero trust with per-client segmentation. MDR that alerts on cross-client lateral movement attempts. SIEM (Splunk, Sentinel, Elastic) with per-client log separation for audit evidence. CyberArk or BeyondTrust for privileged access to client environments.
Cisco Webex Contact Center for cloud-native CX at scale. Webex Calling for corporate telephony. Meeting rooms designed for quarterly client governance reviews. Hot-desk endpoint management via Microsoft Intune, Jamf, or Kandji.
High-density office cabling at the density modern hot-desk floors demand: Cat 6A minimum, redundant fibre backbones, cable trays that survive quarterly floor reshuffles. Contact-center floor cabling engineered for 100 percent utilisation.
24/7 NOC and SOC coverage in every shift. Named Proactive CSMs per major client engagement. SLA reporting per client contract, not per corporate KPI. Ramp support that scales with your hiring plan.
Every Client Has an Audit. Every Audit Has Evidence.
Every architecture Proactive deploys in an IT services engagement ships with a client-audit evidence pack. Which SOC 2 Trust Services Criterion each control satisfies. Which ISO 27001 Annex A control it maps to. Which HIPAA Security Rule safeguard or PCI-DSS requirement it addresses. Proactive maintains evidence packs per client engagement and refreshes them quarterly.
Client audits for US and global enterprise clients
Trust Services Criteria (Security, Availability, Processing Integrity, Confidentiality, Privacy) mapped to controls; auditor-format evidence packs.
Information Security Management System plus Privacy Information Management
Annex A controls mapped; privacy extension aligned to GDPR and DPDP overlap.
US healthcare client engagements
Technical, administrative, and physical safeguards; Business Associate Agreement compliance.
Payment card industry client engagements
Cardholder Data Environment segmentation; assessment-ready evidence.
EU personal data processed in India
Article 32 technical measures; Article 33 breach notification workflow; Standard Contractual Clauses.
Indian personal data
Data protection controls; consent management; breach notification.
All Indian entities, cybersecurity incidents
6-hour notification workflow; log retention 180 days; SIEM integration.
India-specific export benefits and compliance
Network posture aligned to STPI and SEZ audit requirements.
Numbers From Real IT/ITES Estates.
Proactive's IT services and ITES engagements have produced the following measured outcomes.
Median sign-in time for hot-desk employees across a 4,000-seat IT services floor in Bengaluru. Down from 45 seconds on the prior stack.
Contact-center architecture rolled out for a global BPO's Chennai and Hyderabad operations. From SoW to first cohort live in fourteen weeks.
Cohort onboarding for an IT services major, from provisioning through first sign-in, with zero support tickets escalated beyond Tier 1.
“Passing a client SOC 2 audit used to consume three of my engineers for four weeks. Proactive turned that into a maintained evidence pack refreshed every quarter. My engineers work on delivery now.”
Head of Infrastructure, Indian IT services major
FREQUENTLY
ASKED QUESTIONS
Book a 30-minute conversation with a Proactive IT/ITES infrastructure architect. Someone who has delivered for firms that look like yours and can defend the recommendations to your client's Vendor Risk team.
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