Services

Our service

Consulting Services

Improve business Efficiency and Productivity

With rapid advancements in the field of IT today, companies apart from needing reliable people require latest technologies too, so that they can reach their target market before their competitors. At Proactive, our IT consulting team will help your company to optimally use the most advanced technology which will improve your business,making it more profitable and effective. We understand our client requirements and evaluate current processes, based on which complete package of services is designed.

With long years of IT experience, our IT consulting team will recommend methodologies, technologies and structures that are ideally suited for your business. This in turn will minimize response time by decreasing the amount of IT issues. We follow complete ITIL standards, best practice guidelines so that we can recommend to you best of industry solutions and provide round the clock support.

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Managed Services

By outsourcing the IT divisional responsibilities to Proactive, companies can free up time for C-Levels to focus on the management of mission-critical initiatives, essentially removing concern for security from the pileup of responsibilities.

Being a MSP we will manage and constantly monitor your entire IT network and help you create a well-defined list of latest technology products. The benefits that companies can gain through managed service relationships are innumerable.

IT needs are every changing and to keep up with this pace and stay up to date, it is recommended to outsource your IT department to a Managed Service Provider. This will not only help you quickly resolve your end to end IT issues but also give you a better response time. We at Proactive will manage your complete IT infrastructure starting form structured cabling.

Our Managed Services are cost effective, and typically cost less than total of IT department’s payroll and training/development costs.Proactive’s managed service team is up to date with latest technology and will continually ensure that the recommended technology solutions meet your business needs and enhances your productivity.

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Life-cycle Management

The unique Lifecycle approach to services defines the requisite activities at each phase of the network lifecycle to help ensure service excellence. As a process, we follow complete PPDIOO guidelines which comprises of six phases – Prepare, Plan, Design, Implement, Operate and Optimize. This helps to improve overall network performance and lowers total cost of ownership.

Downtime can adversely affect revenue and can reduce profitability through costs associated with the network staff having to troubleshoot and function in a reactive mode.

A smooth, well-planned deployment helps minimize risk of downtime, and sound planning for day-to-day operations helps speed problem resolution.

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Technology Solution Design and Deployment

Proactive is an ITSystem Integrator that designs, deploys and supports unique software solutions, helping clients take their businesses forward. From planning to designing to developing, we craft solutions that are tailored to fit your business needs.The design process helps identify the project structure and the team’s responsibilities for the upcoming Developing Phase.

Our solution design and deployment team has more than 20+ years of field experience. By leveraging our proven experience, we design and deploy technologies that:

  • Reduce your Total cost of ownership and increase Return on investment
  • Help you leverage maximum advantage from your current setup
  • Make you future ready

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24*7 Customer Help Line

A key factor that differentiates Proactive from other companies is our post sales/implementation support.We have certified and trained professionals for providing online/offline 24X7 support. We have best in class Ticketing system that can automatically generate a ticket and assign an available engineer to it with just a single email to our support.We follow ITIL best practices. Proactive is a customer driven company and it is highly important for us to have 100% satisfied customers.

At Proactive Data Systems, we understand your critical business requirements and provide you best of the world service experience. We perform remote diagnostics of your infrastructure and escalate your issue to the right support group within the technology manufacturer if repair or replacement is necessary.

Today majority of the IT problems can be resolved using remote support, this not only helps to reduce the downtime but also helps in quick resolution of the issue. No matter if it’s a minor or major issue, we will make sure it’s fixed and you can carry on smooth working.

Whether it’s routers, switches, servers, audio-visual, video conferencing solutions, firewalls or wireless controllers, we have the expertise to deal with each one of them.

Get in touch with our seasoned engineers today at support@proactive.co.in and you can receive advice on the widest range of issues with your IT investment, whether it’s a Cisco equipment, Dell EMC, Juniper, Plantronics, NetApp or any other OEM.

We are known as one of the best IT service provider when it comes to Cisco services. Our many years of experience in providing Cisco support services equips us to pinpoint faults with your Cisco network infrastructure and make any adjustments that may be required on an ad hoc basis.

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Break-fix Services

Proactive’s Break-Fix support services enable thecustomer to receive essential services including troubleshooting, repair and in-scope replacements of the defective hardware.

We ensure that your hardware functions without a hitch, and that productivity and business continuity is not affected. As a provider, we also offer out-of-hours support, as we function 24*7.

We have best qualified team of certified individuals who understands yourbusiness-critical issues and helps you reach out to Cisco Backend team so that you can get the replacement of faulty product within minimum possible time-frame.

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