Cut the PBX sprawl, retire call drops, and standardise calling across offices and remote teams. Proactive Managed Cloud Calling gives you SLA-backed Webex Calling, Control Hub visibility, and a 24x7 service desk, without adding headcount.
Book My Demo Get Free Calling AssessmentWe pair Webex Calling’s cloud simplicity with 24x7 NOC, automation, and standardised dial plans for clean, repeatable rollouts. You get a policy that follows the user, compliant PSTN per site, and analytics that show MOS, jitter, and loss by device, location, and time.
At Proactive, voice is what we operate. From Control Hub design to site activation and device onboarding, we run incidents, changes, and carrier fault escalations to timers you can see. You keep policy and approvals, we keep the roster, the runbooks, and the scorecard.
Deployment in the commercial manufacturing sector in India
Ready-to-dial site activations within 5 business days
Proactive NOC monitoring with SLA compliance
Full-stack integration
Engineers across India
Baseline the current telephony estate: number inventory, dial plan, routing, PRI or SIP trunks, user groups, and devices. Map compliance requirements and critical call flows so the target state is clear and low risk.
Configure Webex Calling, integrate PSTN through Cisco Cloud Connect Provider or Local Gateway, onboard users and devices, and validate end-to-end call paths. All changes follow structured approvals, test plans, and rollback steps.
Quality is monitored 24x7. MOS, jitter, and failures are tracked, MACD is executed at speed, and incidents are handled under strict SLAs. Admins retain Control Hub access, receive weekly reports, and route issues to one service desk.
Open a new office, add a floor, or expand remote workers. Dial plans, policies, and device profiles replicate in days, not months, so capacity and quality grow with the business.
Creating business value at the intersection of your industry transformation and today's latest technology innovation.
Webex cloud calling with central policy, single dial plan, and survivability
Compliant site PSTN via Cloud Connected PSTN or Local Gateway, under one dial plan
End-to-end encryption, RBAC, audit trails, and recording controls mapped to India requirements
Hard phones, soft clients, mobile apps, and ATAs that auto-register and follow your user policy
Control Hub shows MOS, jitter, loss, and failure codes per call, with alerts you can act on
Template-based setup, site activation, and device onboarding done in standard change windows
24x7 monitoring, incident response, and restore timers you can hold to
One dial plan across cities, with documented local exceptions and role-based access
CAB-ready changes with test plans, rollback steps, and evidence in every ticket
Whether you're in Delhi, Noida, Gurgaon, Pune, Bangalore, Hyderabad, or Mumbai—we bring region-specific support and deployment experience to your doorstep.
Your Free Kit Includes:
Have questions about our Managed Meraki Services? Find quick answers to common queries about deployment, support, security, and scalability.
It is an enterprise voice service where Webex Calling provides the cloud platform and Proactive operates the day-to-day voice layer. Users, numbers, devices, and policies are administered in Webex Control Hub while operations, quality, changes, and SLAs are handled as a managed service.
Licenses alone do not deliver dial plan standards, PSTN design, migration, MACD, and round-the-clock monitoring. Managed service adds governance, analytics, SLAs, and a single service desk so quality and uptime are owned end to end.
Two models are supported. Cloud Connected PSTN, where eligible through a Cisco-approved provider, and Local Gateway for connecting to licensed trunks on premises. Designs follow TRAI norms and location rules.
Yes. Analogue endpoints are supported through certified ATAs or gateway FXS ports. These are mapped to the dial plan and tested during pilot and cutover.
Site survivability and carefully designed routing keep core call paths available. Mobile and desktop clients can switch to alternate networks, and call forwarding rules can protect critical lines.
