Quality is measured continuously in Control Hub. Media statistics such as MOS, jitter, packet loss, one-way audio, and failure codes are available by user, site, device, and IP. Threshold breaches create tickets automatically, so action starts before users escalate. Weekly dashboards surface trends, top offenders, and fixes. 

 

What you see: 

• Near real-time analytics, typically within minutes of call end 
• Drilldowns by location, device type, codec, and network path 
• Trend lines for chronic issues and seasonality 
• Before/after change analytics to validate improvements 

What improves: 

• Lower MTTR and fewer repeat incidents 
• Cleaner, change windows, and better capacity planning 
• Data-backed conversations with carriers and ISPs