Contact Center

Intelligent, connected customer experiences

The modern customer expects more—more channels, more speed, and more attention. Meeting those expectations demands more than just call handling. It requires an intelligent contact center that’s cloud-powered, AI-enabled, and built around customer journeys. 

Proactive’s contact center solutions help enterprises transform support and service from reactive to responsive. With platforms like Webex Contact Center and Cisco Contact Center at the core, we deliver scalable, omnichannel systems that connect agents, customers, and insights in real-time. Whether you’re building a new cloud contact center or modernizing legacy systems, our approach ensures every interaction is seamless, contextual, and measurable.

AI-Powered Agent Assist

Leverage natural language processing and AI to provide agents with live recommendations, customer context, and intelligent prompts.

Cloud Contact Center Flexibility

Deploy securely from the cloud for greater scalability, faster innovation, and reduced infrastructure complexity.

Omnichannel Engagement

Support customers across voice, chat, email, social, and messaging apps—all from a single, unified agent interface.

Real-Time Insights and Reporting

Monitor agent performance, customer sentiment, and SLA metrics through intelligent dashboards and AI-driven analytics.

Scalable, Future-Ready Architecture

Grow without friction, connect remote teams, and integrate with CRMs, ticketing tools, and AI bots through open APIs.

Webex and Cisco Contact Center Integration

Get the full power of Webex Contact Center or Cisco Contact Center platforms—customized, configured, and supported by Proactive.

Why Contact Center Modernization Matters

Legacy contact centers are built around calls. Today’s customers live across platforms—WhatsApp, live chat, social media, email, and more. Businesses need cloud-first, AI-ready systems that offer the same seamless experience no matter where the conversation begins. 

 Cloud contact center platforms allow organizations to scale quickly, onboard remote agents with ease, and access advanced features like AI transcription, workforce optimization, and sentiment analysis. But technology alone is not enough—it needs to be integrated into workflows, connected to the rest of the business, and continuously optimized for performance. 
 

Proactive’s Contact Center Solutions   

 Proactive delivers next-generation contact center solutions that go beyond channels. We help businesses orchestrate customer journeys, support agents with intelligent tools, and deliver actionable insights that improve every interaction. Whether you choose Webex Contact Center or Cisco Contact Center, we tailor the solution to your unique needs and manage it end to end. 

 

Cloud Contact Center Enablement   

  • Rapid deployment on Webex or Cisco cloud contact center platforms   
  • Secure, scalable, and location-agnostic agent environments   
  • Integrations with identity, CRM, and workforce management tools 

 

AI and Automation Capabilities   

  • Virtual agents, chatbots, and conversational IVR for self-service   
  • AI-driven agent assist and real-time transcription   
  • Automated quality management and sentiment scoring 

 

Omnichannel and Workflow Orchestration   

  • Single-pane agent view for all customer channels   
  • Drag-and-drop flow designers for easy journey creation   
  • Context-rich handoffs between self-service and live agents 

 

Experience Monitoring and Optimization   

  • Live dashboards for queue metrics, CSAT scores, and resolution time   
  • Historical reporting with AI-powered recommendations   
  • Speech and text analytics for coaching and compliance 
Why Businesses Trust Proactive for Contact Center Transformation   

At Proactive, we don’t just implement platforms—we build intelligent customer engagement ecosystems. Our experience with Cisco Contact Center and Webex Contact Center, combined with deep integration and lifecycle support capabilities, enables us to deliver solutions that improve customer experience and agent efficiency alike. 
 

What Sets Us Apart   

  • Expertise in cloud contact center design, deployment, and optimization   
  • Certified Cisco and Webex partners with deep solution experience   
  • Full-stack support from onboarding to analytics   
  • Omnichannel strategy and AI integration consulting   
  • Proven success across sectors like BFSI, healthcare, and retail   
     

Get Started Today   

Explore intelligent contact center solutions with Proactive. Learn how Webex Contact Center or Cisco Contact Center can help you deliver exceptional customer service—across every channel.

Explore Digital Workplace Solutions

adv image
Cloud-Managed Wi-Fi: How Cisco Meraki Simplifies Complex Networks
Customer success 1
Revolutionising Training: Cutting-Edge AV Solutions for a Global Leader

Have a question? Check out the FAQs

Here are the most common, frequently asked questions.
In case you want to know more contact us at [email protected]

faq-img

How does Contact Center as a Service (CCaaS) differ from on-premise solutions?

CCaaS provides cloud-hosted flexibility, faster deployment, lower maintenance, and access to continuous innovation compared to traditional setups.

What is a cloud contact center?

A cloud contact center uses internet-based technology to manage customer interactions across voice, email, chat, and social media channels.

What is the role of AI in modern contact centers?

AI automates routing, suggests real-time agent actions, predicts customer behaviour, and improves self-service experiences.

What are the advantages of Webex Contact Center?

Webex Contact Center offers cloud scalability, AI-powered analytics, omnichannel support, and seamless integrations with CRM platforms.

What are key metrics to measure contact center performance?

Key metrics include first call resolution (FCR), average handle time (AHT), customer satisfaction (CSAT), and net promoter score (NPS).

How does Cisco Contact Center improve customer experience?

Cisco Contact Center enables intelligent routing, real-time agent assistance, and personalized service experiences through AI and automation.

What is Workforce Optimization (WFO) in contact centers?

WFO solutions enhance agent productivity through tools like call recording, quality management, workforce management, and performance analytics.

Contact Us

We value the opportunity to interact with you, Please feel free to get in touch with us.