Why Digital Workplace Services Matter
Investing in collaboration tools is only the first step. The real ROI comes from driving adoption, enabling secure use, and continuously improving user experience. That’s especially true in a hybrid workplace, where teams work across locations, time zones, and devices.
Too often, teams are left to figure it out themselves—or worse, revert to shadow IT. With the right support, training, and strategic alignment, your digital workplace becomes a true enabler of productivity, engagement, and resilience.
Proactive’s Digital Workplace Services
We partner with enterprise IT, HR, and operations teams to deliver collaboration success at scale. Our services are designed to support every phase of your workplace technology lifecycle.
Planning and Design
- Digital workplace assessments and collaboration maturity models
- Deployment roadmap and license planning
- Governance, compliance, and identity strategy
Implementation and Configuration
- UC platform setup and cloud enablement
- Endpoint provisioning, policy enforcement, and user segmentation
- Application integration with calendars, CRMs, and directories
Training and Change Enablement
- Role-based training and onboarding sessions
- Digital champions and peer learning programs
- Communication campaigns and feedback loops
Support and Managed Operations
- 24x7 helpdesk and Tier 2/3 collaboration support
- Performance monitoring, incident response, and SLAs
- Reporting on usage, adoption, and sentiment
Analytics and Experience Insights
- Monitor platform health, call quality, and usage patterns
- Run periodic adoption reviews and ROI reports
- Leverage AI-based experience tools like Webex Experience Management
Why Enterprises Trust Proactive
Proactive blends the technical depth of a systems integrator with the user focus of a training partner. We’re your long-term ally in collaboration excellence—driving adoption, resolving issues, and unlocking the true potential of your digital workplace investments.
What Sets Us Apart
- Full lifecycle capabilities: plan, deploy, train, support
- Expertise across UCaaS, AV, endpoints, and hybrid work models
- Measurable outcomes through analytics and experience tools
- Dedicated success managers and global delivery capability
- Proven success with large-scale enterprise rollouts
Turn Tools Into Transformation
The right tools are just the beginning. Proactive ensures they’re deployed with purpose, adopted with confidence, and managed for long-term success. We help you build digital workplaces that work for everyone.
Let’s Activate Your Workplace Strategy
Partner with Proactive to design, support, and evolve your hybrid workplace. From consulting to managed services, we’re with you every step of the way.
