How Proactive Delivers The Cisco Gold Standard Of IT Transformation

Start With Outcomes, Not SKUs 

Boards are tired of slideware. They want uptime, adoption, and measurable value from every rupee of IT. That is the bar we set for ourselves at Proactive. We are a Cisco Gold Partner and an Advanced Customer Experience (CX) Specialised partner. Our work is judged on whether your users adopt what we deploy, your services stay reliable under load, and your auditors can trace every change. 

What The Gold Standard Means In Practice 

Gold is not a logo; it is a delivery system. For you, it shows up as: 

• Design to value, architecture decisions recorded with trade-offs, security baselines agreed up front. 
• Build with guardrails, reference designs for secure networking, cloud interconnects, and collaboration, tested in our labs before your pilot. 
• Run with telemetry, quality targets set for voice, app, and network, with real dashboards, not vanity charts. 
• Adopt with intent, training, champions, and usage goals, so features do not sit unused. 
• Prove with evidence, change logs, policy packs, and compliance artefacts ready for audits. 

Cisco’s programme invests in specialisations that build a customer success practice and lifecycle excellence, which is why we made Advanced CX our standard, not an add-on. 

The Proactive Model: Architecture To Adoption 

We design for India’s constraints and ambitions. 

• Secure networking, SDWAN, SDAccess, and SASE patterns that keep identity at the centre and latency in check. 
• Cloud interconnects, consistent routing and security across on-prem and cloud, with observability stitched into the fabric. 
• Collaboration that ships work, calling, meetings, and messaging wired to your identity and records systems, with AI summaries feeding tasks. 
• AIOps and platform engineering, proactive incident detection, config as code, and pipelines that keep changes small and reversible. 

Three India Examples, Realistic And Useful 

Pune auto parts supplier 

Goal: connect two new plants and stabilise voice and ERP during ramp-up. We built dualcarrier SDWAN, set MOS targets for shopfloor calls, and automated site turnups with golden templates.  

Result: Sites went live in days, not weeks, with stable quality during peak shifts. 

Mumbai private bank 

Goal: unify call recording and collaboration with retention and legal hold. We anchored media in India, enforced MFA and RBAC for admins, and mapped retention to policy.  

Result: Audit pulls dropped to minutes, and regulated users stayed fully recorded. 

Hyderabad healthcare network 

Goal: Reduce rework in clinical stand-ups and secure external consults. We enabled real-time transcription, locked meetings for restricted projects, and pushed summaries into the care workflow. 

Result: Fewer handoff errors and faster case closures. 

Why It Matters Now 

AI adoption is rising across functions, which raises the bar on governance and integration. Without a lifecycle approach, experiments stall and value thins out. A recent survey reports that 78% of organisations use AI in at least one function. Outcomes still depend on data, identity, and change discipline. 

What You Should Demand From Your Cisco Engagement 

Make these non-negotiable; we already do: 

• Identity first controls, SSO, MFA, and scoped roles for every admin and bot. 
• Operational SLOs, MOS for voice, loss, jitter, and change failure rate targets. 
• Telemetry as a product, clean data feeds into your SIEM and analytics, with clear owners. 
• Adoption metrics, usage, feature uptake, and task closure tied to business OKRs. 
• Exit clarity, documentation, runbooks, and the ability for your team to operate without us. 

The Proactive Difference 

We bring Cisco architectures together with Advanced CX methods, so design, build, run, and adopt stay aligned. Your teams see fewer incidents, faster change cycles, and tools that people actually use. That is the Gold standard we hold ourselves to every quarter. 

Move from projects that drag to programmes that deliver. Write to [email protected] to review a 90-day plan for all your sites.