For the IT Director

For the IT Director whose phone never really stops.

You're the person things reach when the tickets escalate and the vendors point at each other. We take that call away from you. Fewer 2 a.m. pages. One number for switches, firewalls, calling, cabling, everything. Named CSMs who actually pick up. Runbooks your team will actually open. Since 1991.

See Our Operational Runbook

30 min · Free

Name *

Work email *

Phone *

Your role

CIO CISO / Head of Security IT Director / Head of IT CFO / Finance leader Business / Operations leader Manager

What's the hardest question you have? (optional)

How we keep your phone quiet.

01 · Reliability

Reliability isn't a feature. It's a way of working.

Most managed services promise 99.99%. We deliver 99.95% and don't fake the difference. What we do promise: proactive monitoring on every managed device, real MTTR (not aspirational), root-cause on every P1, and a customer success manager whose name your team already knows.

02 · Escalation

One throat. One number. One escalation.

Multi-vendor incidents are the ones that hurt. Something on your Cisco Catalyst that manifests as an outage on your Palo Alto firewall that shows up as a slow login on Okta. Three vendors, three opinions, three RCAs, no answer. We own the ticket end-to-end. We coordinate with the OEMs on your behalf. You get one status update, from us.

03 · Service Desk

Twenty-four hours. Seven days. Real humans.

Our service desk operates from Bengaluru and Delhi NCR. Escalation paths documented per customer. No chatbot triage. No script we're reading from. Just engineers.

04 · Account Ownership

Named CSMs. Not queues.

Every managed customer has a named CSM assigned within the first week. They know your estate, your team, your quarterly plans, your last three incidents. They run your monthly service reviews and are your escalation path if the standard one isn't fast enough.

05 · Documentation

Runbooks that get opened at 2 a.m.

We build custom runbooks for every managed customer - top ten failure scenarios documented step-by-step with clickable links to the right dashboards, tickets, and escalation contacts. Written for a night-shift engineer, not for a compliance auditor.

On the record

"For the first time, when something breaks I call one number. They own it end-to-end. That alone has saved my team 12 hours a week."

Head of IT Infrastructure, GCC of a Fortune 100

IT Director questions.

How fast is "fast" really?

Sev 1 acknowledgement: median under six minutes across the last four quarters. Sev 1 restoration for network incidents: median under ninety minutes. All measured. All auditable. All in your monthly service review pack.

What ticketing system do you use?

Ours by default. Yours by request. We integrate with ServiceNow, Jira Service Management, and Freshservice. Our own portal is available for customers who don't want to bridge two systems.

What happens if you miss an SLA?

Service credit applied automatically the next billing cycle. Root cause reported to you within five business days. Corrective action plan agreed in your next service review.

On-site vs remote engineers?

Both. Remote-first for triage and most restoration. On-site for physical faults and customer-preference cases. We staff field engineers in every major Indian city.

How do you handle OEM warranty escalations?

We own them. Cisco TAC, Palo Alto TAC, Meraki support, NetApp AutoSupport - we open the case, we drive the case, we close the case. You get status updates. We hold the conversation.