Unified communications (UC) is a platform that intelligently integrates several communication and collaboration applications to improve business processes. The combination of presence and availability with voice, audio, web and video conferencing, email, Presence information, Mobility features and instant messaging makes it easier to communicate via an optimal path with employees, customers, and suppliers and ultimately helps streamlines business processes
IP Telephony utilizes the VoIP standards to create a telephony system where higher level features such as advanced call routing, voice mail, contact centers, etc., can be utilized.
Unified Messaging is highly secure. It is designed for complex distributed global deployments with support for high availability, redundancy, and branch office survivability. It is fully virtualized, and can be run on specification-based hardware.
Instant Massaging (IM)/Presence
Presence information has wide application in many communication services and is one of the innovations driving the popularity of instant messaging or recent implementations of voice over IP clients.
Contact Center solution offers a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration capabilities to improve management throughout the call center.
- Cisco Instant Messaging (IM) and Presence
- Unify Connection
- IP Phones
- Cisco Unified Communications Manager (CallManager)
- ISDN Gateway
- Cisco Meeting Screen
- Cisco Content Server
- Cisco Contact Center Express (UCCX)
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