Updated: Nov 11, 2024
Every business function is moving to the cloud faster than the humble telephones. Calling is the foundational solution that has lagged in the evolving digital transformation landscape. Despite the rapid technological advancements, a lot of organisations still rely on on-premises phone systems. However, the tide is turning, and Webex Calling is emerging as a preferred cloud calling choice. Here are six compelling reasons why businesses should consider making the switch.
On-premises phone systems are rigid and difficult to scale. Plus, it takes a ton of investment in hardware. In contrast, Webex Calling offers unparalleled flexibility and scalability. Businesses can easily add or remove users, adjust features, and scale their operations up or down based on demand. This agility is particularly beneficial for organisations with fluctuating needs or those experiencing rapid growth.
Webex Calling services are multi-tenant, meaning they leverage economies of scale to provide cost-effective solutions. This model allows businesses to pay only for what they use, avoiding the financial burden of maintaining underutilised infrastructure. Additionally, Webex continuously updates its services, ensuring that businesses always have access to the latest features and improvements without the need for costly upgrades.
Workplaces of today demand seamless integration between communication tools and workflows. On-premises systems just cannot fulfil this demand. On the other hand, Webex Calling is designed to work harmoniously with a wide range of collaboration tools, like messaging, video conferencing, and project management software.
For instance, Webex Calling integrates seamlessly with the broader Webex Suite, which includes meetings, messaging, and devices. This integration enables a cohesive and productive work environment, enabling employees to switch effortlessly between different modes of communication. The result is a more connected and collaborative workforce, capable of responding quickly to changing business needs.
Security is right on top of the priority list for organisations of any size. The legacy on-premises systems struggle to keep pace with evolving threats. Cisco Webex Calling invests heavily in security measures to protect their clients' data. It provides comprehensive cybersecurity programs that cover networks, endpoints, data centers, and cloud services.
For example, Webex Calling benefits from Cisco's industry-leading security platform, which includes compliance with GDPR, HIPAA, FERPA, COPPA, and CCPA, among others. This robust security framework ensures that businesses can meet regulatory requirements and protect sensitive information from cyber threats. Webex also offers advanced features such as encryption, multi-factor authentication, and continuous monitoring, providing a higher level of security than most on-premises systems can achieve.
The costs associated with on-premises systems are often hidden in plain sight. These include expenses for hardware, maintenance, network devices, and staff management. Moreover, the indirect costs, such as lost productivity due to system downtime or poor customer experience, can be substantial.
Webex Calling significantly reduces these costs by eliminating the need for physical infrastructure and simplifying management. Businesses can save on hardware purchases, maintenance fees, and the manpower required to manage on-premises systems. According to Wainhouse Research, migrating to Webex Calling can reduce hardware and maintenance spend by 50% or more annually and increase system uptime to 99.99%.
On-premises systems often lack the redundancy and failover capabilities needed to maintain operations during a disaster. However, Webex Calling solutions are designed with resilience in mind.
Webex hosts its services in multiple geographically dispersed data centers, ensuring that if one data center experiences an outage, another can take over seamlessly. This redundancy guarantees high availability and minimises the risk of downtime. For instance, Webex Calling is hosted in 15 carrier-grade data centers around the world, with an N+1 server configuration and global failover capabilities. This ensures that businesses can continue to operate smoothly, even in the face of unexpected disruptions.
The pace of technological innovation is only going to go up. Businesses that fail to keep up the pace risk losing the game. Webex Calling offers a future-proof solution that can adapt to changing needs and technologies.
Cisco Webex continuously invests in research and development to enhance its services. Webex has launched features like Audio Intelligence noise removal, Webex Go, and Dedicated Instance, designed to improve the user experience and support hybrid work. By adopting Webex Calling, businesses can stay ahead of the curve and ensure that their communication infrastructure remains relevant and effective.
The transition from on-premises phone systems to Webex Calling is not just a technological upgrade; it is a strategic move that can drive significant business benefits. Enhanced flexibility, improved integration, robust security, cost savings, business continuity, and future-proofing are compelling reasons to make the switch.
Proactive Data Systems is a leader in deploying Webex Calling solutions. With our expertise and commitment to excellence, we can help your organisation navigate the transition smoothly and reap the full benefits of Webex Calling. Explore how we transformed the communications ecosystem of Lohia Corp with Webex Calling implementation. Contact us today to learn more about how we can support your digital transformation journey.
Rachita Mishra Senior Executive – Content Writer
Inquisitive storyteller, demystifying technical content. Often seen brimming with happiness around creative minds and PAWsitive beings.
