For the CFO

For the CFO signing off on infrastructure spend that has to age well.

You're not paid to be impressed by technology. You're paid to make sure this quarter's decisions still look wise in three years. We build IT infrastructure that survives your audit committee, your rating agency review, and your successor. OPEX-friendly managed services. Predictable monthly billing. Real TCO models. No surprise overruns.

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Your role

CIO CISO / Head of Security IT Director / Head of IT CFO / Finance leader Business / Operations leader Manager

What's the hardest question you have? (optional)

Numbers that survive an audit committee.

Line item	What it means
01OPEX	OPEX-friendly by construction. Our managed services convert IT infrastructure from a capex-heavy, unpredictable expenditure into a per-month operating expense that flexes with your business. No refresh cycles you didn't plan for. No emergency purchases in Q3. No line item your CFO doesn't already understand.
02TCO	TCO models that survive an audit committee. Our TCO model isn't a marketing spreadsheet. It's the same model we use internally to price a deal - sources cited, assumptions explicit, sensitivity ranges shown. 3-year and 5-year horizons side by side. Downtime cost included. Refresh timing modelled.
03Billing	Predictable billing. Full stop. Monthly retainer with a transparent line-item breakdown. Change requests quoted in writing before work begins. No scope creep. No "we'll invoice you next month" surprises. If we quoted it, that's the price.

Line item

What it means

01OPEX

OPEX-friendly by construction.

Our managed services convert IT infrastructure from a capex-heavy, unpredictable expenditure into a per-month operating expense that flexes with your business. No refresh cycles you didn't plan for. No emergency purchases in Q3. No line item your CFO doesn't already understand.

02TCO

TCO models that survive an audit committee.

Our TCO model isn't a marketing spreadsheet. It's the same model we use internally to price a deal - sources cited, assumptions explicit, sensitivity ranges shown. 3-year and 5-year horizons side by side. Downtime cost included. Refresh timing modelled.

03Billing

Predictable billing. Full stop.

Monthly retainer with a transparent line-item breakdown. Change requests quoted in writing before work begins. No scope creep. No "we'll invoice you next month" surprises. If we quoted it, that's the price.

On the record

"For three years we have not had a single unbudgeted IT infrastructure expense outside of what Proactive quoted us at contract time."

CFO, Indian pharmaceutical group

CFO questions.

How does contracting work?

Master Services Agreement plus per-scope Statements of Work. Standard 12-month terms with 30-day termination for cause. No auto-renewal traps.

What are payment terms?

Net-30 by default. Net-45 or Net-60 available for enterprise customers with matching billing cycles. Advance retainers available at a discount.

What's the process for scope changes?

Any material scope change is quoted in writing, signed by both sides, and only begins after signature. Nothing is "assumed included" after signing.

What are exit terms?

30-day notice for cause. 90-day notice for convenience with a graceful handover to your next partner (including transition documentation and knowledge transfer).

Do you support external audit rights?

Yes. Any of our SoWs include a right of audit clause. Auditor visits are arranged with 30-day notice and complete within a standard business week.