Managed Services in India: One Team for Networks, Calling and Firewall

One Team. Networks, Calling, Firewall.

Managed Services in India from Proactive combine 24x7 monitoring, change control, incident response and lifecycle management across Cisco Meraki and Catalyst networks, Webex Calling and Cisco Secure Firewall, delivered under one service desk with a 30-minute response and 3-hour P1 restoration SLA. Proactive is a Cisco Penta-Preferred Partner under the Cisco 360 Partner Program. 

Written for CIOs, CISOs and IT Heads in Indian BFSI, manufacturing, ITeS, GCCs and pharma. 

Your Infrastructure Is Running. But Is Anyone Watching It? 

Most enterprises find out the answer at 2 AM. The Wi-Fi drops at the plant. The Hyderabad branch goes dark. The Webex call quality degrades in the middle of a customer review. Somebody eventually notices. Somebody eventually escalates. By the time the fix lands, the damage has already been done and the ticket queue for Monday is longer than it needed to be. 

Proactive Managed Services take that phase off your desk. One team. Three portfolios. Networks, Cloud Calling and Firewall, monitored around the clock, changed with discipline, reported in language your board can act on. Same people who install the infrastructure keep it running. Thirty-five years of Indian enterprise IT experience, over 1,500 organisations enabled, one service desk between all of it. 

What Do You Get When Proactive Runs Your Estate? 

Three portfolios, one service desk, one escalation path. 

Managed Networks (Cisco Meraki and Catalyst). End-to-end lifecycle management of routers, switches, wireless, SD-WAN and campus infrastructure through one unified console. Devices shipped, configured and activated without site drama. Issues fixed before users complain. Performance reported in plain language, not screenshots that require a follow-up meeting to interpret. Outsourced network management, delivered by engineers who have run Cisco estates in India for three decades. 

Managed Cloud Calling (Cisco Webex). Webex Calling with someone watching it. One number across desk, mobile and laptop. Clean call flows, hunt groups and failover built correctly from day one. Security, updates and changes handled without outages. MOS scores tracked, adoption supported, day-two operations stabilised. 

Managed Firewall (Cisco Secure). Security policy fails when it depends on human memory. A rule gets added in a hurry. Nobody documents it. Six months later, nobody knows why it is there or whether removing it will break something. We design, document and operate your firewall with discipline, not heroics. Every change is safe. Every policy is audit-ready. 

What Does the Combined Service Look Like in Numbers? 

Across the Proactive Managed Services book: 40 per cent reduction in help desk tickets, 99.9 per cent uptime across distributed sites, zero manual configuration errors. Over 10,000 users deployed on Managed Cloud Calling with multi-site cutovers completed in days, not weeks. Named production workloads currently running include precious metals refining, quick-service food and beverage, and cleanroom pharma engineering. 

How Do You Buy Managed Services From Proactive: CapEx, OPEX, or Managed-Only? 

Every enterprise arrives at Managed Services from a different starting point. Some are refreshing hardware. Some already own the estate. Some want the whole thing bundled as a subscription. Full model detail sits in our CapEx vs OPEX decision guide and the Managed Services Buyer's Kit. 

Commercial models start from single-site engagements to multi-year Cisco OPEX bundles; INR-priced illustrations are in the Managed Services Buyer's Kit. 

What SLA Does Proactive Commit To? 

Response and restoration times, applied uniformly across the book.

Business-hours or 24x7 coverage, on-site or remote support, and next-business-day or four-hour RMA vary by tier. Full coverage matrix supplied in the Managed Services Diagnostic. The 24x7 NOC in India that backs the P1 clock is the same team that installs your infrastructure, not an offshored second tier. 

Powered by One Integrated Toolchain 

Zoho Desk for ITSM. Zoho Site24x7 for monitoring. Cisco DNAC, Meraki Dashboard, Webex Control Hub and Cisco FMC unified into one ticket queue. NOC and SOC operate from the same queue, not two silos with a handoff form between them. When a network event is a security event, the same team owns both sides. 

Why Does Cisco Penta-Preferred Status Matter When You Buy Managed Services? 

Most Cisco partners in India hold Preferred status in one or two portfolios. A handful hold three. A very small number hold all five. Penta-Preferred means Cisco has recognised competence and delivery track record across Security, Networking, Collaboration, Cloud & AI and Services in the same operating entity. See our Cisco Penta-Preferred Partner explainer for what each designation covers. 

For a Managed Services customer, that translates to three specific advantages. TAC escalation for a P1 ticket goes into the priority queue Cisco maintains for Preferred partners. Licence and entitlement adjustments happen mid-contract, not at renewal. And when a security incident touches the network fabric or the collaboration estate, one contract and one team cover the whole path. 

What Happens When You Book the Managed Services Diagnostic?

Ninety minutes with your CIO, CISO or IT head. We walk your existing estate, identify SLA gaps, model the three commercial options against your actual footprint, and hand you a costed proposal inside ten working days. No follow-up call unless you ask for one. 

Write to [email protected].

Disclaimer: Service levels, tiers, coverage and pricing described here are indicative and subject to the final signed contract. Named customer workloads reference categories of production customers on Proactive Managed Services; specific customer identities are shared under NDA on request.