The Rise of Cloud Calling in India

As India cements its position as a super-charged engine of digital growth, cloud- telephony (also called cloud-calling) is fast emerging as a powerful solution to enable seamless business communications. Cloud Calling routes calls via the internet, independent of any location or phone line dependency. In addition, Hanover Research highlighted in a report that 57% of CX and IT leaders prioritize focusing on cloud communications over other technology. Let’s dive deeper.   

 

Features that Make Cloud Telephony a Top Choice  

  

Automated Call Routing: It guarantees call redirections to the correct person or department, enhancing operational efficiency and customer experience. Additionally, it reduces the call wait and queue time with its advanced routing system that routes calls based on departmental query or agent availability  

  

Scalability and Flexibility: Cloud Telephony easily scales as per organizational requirements. You can expand the scope by adding more lines whenever the business need arises and drop it accordingly. This feature ensures you pay as per consumption  

  

Advanced Analytics: Get detailed analytics and reporting features updated in real-time. This data allows businesses to track their key metrics, and conduct call performance surveys to enhance communication strategies  

  

Simplified Integration: It can even integrate seamlessly with all major LMS, ERP, and Customer Relationship Management (CRM) systems, allowing improved customer interaction tracking and sales and service processes  

  

Virtual Numbers: Provides small businesses with an opportunity to expand their reach. Virtual numbers give these organizations a local presence in multiple regions without setting up physical offices  

  

How is Proactive Helpful?  

We stand as a leading Cisco Gold and Cisco Advanced CX Specialized Partner. We ease your connectivity and networking by integrating the best cloud telephony solutions according to your corporate requirements. Write to us at [email protected] and our team of experts will be happy to guide you ahead. Check out how Proactive helped Lohia Corp transform its communication infrastructure by implementing cloud calling.