Cloud calling. Managed.

Managed Cloud Calling: Webex Calling with Someone Watching It

Managed Cloud Calling from Proactive takes ownership of your Webex Calling estate: cutover, adoption, MOS monitoring, change control and day-two operations. Backed by a 30-minute response and 3-hour P1 restoration SLA. Over 10,000 users deployed across Indian enterprises. Proactive is a Cisco Penta-Preferred Partner under the Cisco 360 Partner Program and led India's first Webex Calling deployment in manufacturing. 

Written for CIOs, IT Directors, Collaboration Leads and Heads of Digital Workplace running Webex Calling estates in Indian BFSI, manufacturing, ITeS, GCCs and multi-site enterprises. 

Why Do Enterprises Choose Managed Cloud Calling Over Running Webex Calling Themselves? 

Calls are simple. Keeping them reliable is not. 

The demo goes well. The pilot goes well. The multi-site cutover creaks. Hunt groups are set up in a hurry. Failover is untested. One region forgets to move DIDs on time. A month in, MOS scores dip at 4 PM every day and nobody quite knows why. The go-live team has moved on to the next customer. The part that follows go-live, stabilisation, adoption, and ongoing operations, is where most vendors go quiet. 

Managed Cloud Calling closes that gap. We own the whole path: regulatory compliance and DoT licensing, the migration itself, the cutover discipline, adoption support for end users, and the day-two operations that keep MOS above 4.2 every month. 

What Do We Manage in Your Webex Calling Estate? 

The whole surface, on and off the Cisco stack. 

The user experience. One number across the desk, mobile and laptop. Clean call flows, hunt groups, IVRs and failover built correctly from day one. Music on hold, greetings, announcements, ring groups. 

Local Gateway (LGW) or Cloud Connected Partner PSTN (CCPP). PSTN handoff through a DoT-licensed Indian carrier (Bharti Airtel or Tata Communications for CCPP, or your existing SIP or PRI trunk terminated at the LGW). India regulatory compliance covered end to end. 

Call quality and MOS monitoring. Continuous MOS tracking, jitter and packet-loss detection, per-site health scoring, and root-cause reconstruction when quality dips. 

Security, updates and change control. Every change reviewed. Every rollback pre-planned. No unannounced outages during business hours. 

Adoption support. End-user training, quick-reference cards, floor walks in the first two weeks. Adoption is what makes the business case land; we do not treat it as a customer problem. 

Reporting. MOS trends, call volume, hunt-group performance, licence utilisation, in plain language your COO can read without a translator. 

How Fast Can We Cut You Over to Webex Calling? 

Depends on scale. A single-site 100-seat cutover moves in two to four weeks. A multi-site 1,000-seat rollout moves in eight to ten weeks. A 10,000-user enterprise cutover moves in waves of 500 to 1,000 users over three to four months, with the legacy PBX kept live as fallback for 30 days after each wave. Our published cadence is "days, not weeks" for individual sites. Full sequence is in the Managed Services Buyer's Kit. 

How Do We Keep Call Quality Above 4.2 MOS Every Month? 

Three things, applied continuously. 

Site scoring. Each site is baselined for network conditions before Webex Calling goes live. Sites that fail the baseline get a wireless or WAN remediation plan before cutover, not after. 

MOS telemetry from Webex Control Hub piped into our monitoring stack. Every degradation triggers a ticket the same day. 

Change control that respects call-active hours. Configuration and firmware changes are scheduled in low-traffic windows with rollback pre-authorised. 

How Do You Buy Managed Cloud Calling? 

Three commercial models. Full choice guide sits in our CapEx vs OPEX decision guide. 

Per-user Webex Calling list prices are published by Cisco; India effective pricing depends on EA scope. INR-priced illustrations are in the Managed Services Buyer's Kit. 

What SLA Backs the Service?

24x7 coverage for enterprise tiers. The 24x7 NOC in India that backs the P1 clock is the same team that cut you over. 

Which Verticals Run on Proactive Managed Cloud Calling Today? 

Manufacturing (where we led India's first Webex Calling deployment), global capability centres, ITeS floors, BFSI corporate offices and enterprise HQs. Over 10,000 users deployed. 

Why Does Cisco Penta-Preferred Status Matter for a Managed Cloud Calling Contract? 

Proactive holds Cisco Preferred status across all five portfolios under the Cisco 360 Partner Program: Security, Networking, Collaboration, Cloud & AI and Services. 

Three tangible advantages for a Managed Cloud Calling customer. Priority TAC escalation on P1 calling outages. Licence and entitlement flexibility mid-contract for adds, moves and changes. And when a calling issue touches the Cisco Secure Firewall, Duo identity or the underlying Meraki fabric, one contract and one team cover the whole path. 

What Happens When You Book the Managed Cloud Calling Diagnostic? 

Ninety minutes with your IT Director or Collaboration Lead. We walk your existing voice estate, DID inventory, call flows and MOS baselines. We model the LGW versus CCPP choice for your footprint, size the cutover waves, and hand you a costed proposal inside ten working days. No follow-up call unless you ask for one. 

Write to [email protected].

Disclaimer: Service levels, cutover timelines, MOS targets and commercial terms described here are indicative and subject to the final signed contract. Named customer workloads reference categories of production customers on Proactive Managed Cloud Calling; specific customer identities are shared under NDA on request.